Business Strategy Analyst – CX Full Time

Business Strategy Analyst – CX

Location:  Lusaka, Zambia

Position: Full-time

Reporting to: Head of Customer Experience

Application Deadline: Rolling

Compensation: Competitive salary and benefits commensurate with relevant experience and qualifications

We are building a diverse and inclusive team and  this opportunity is open to any qualified internal and external applicants. Women as well as candidates from Africa and those with experience working on the continent are particularly encouraged to apply for this role.

About Fenix

Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services. Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.11 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers. To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d’Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.

In early 2018, Fenix joined forces with ENGIE, one of the world’s largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to Ensuring strategic alignment of the Fenix Zambia Learning and Development Goals  with business goals and make significant commercial investments to accelerate the path to our mission, via new markets and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality.

Job Description:

Fenix Zambia is seeking talented, motivated Business Strategy Analyst to join our rapidly growing team.  This position is a key role within the Customer Experience Department in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy and mobile payment technology.

The successful candidate will work closely with one or more departmental heads/ directors to identify bottlenecks to scale our business and areas for company improvement.

It requires an individual who will drive key strategic initiatives focused on improving efficiency and quality across multiple company verticals, with support from global teams. Using data driven insights to make project recommendations to implement, as well as drive project rollout at scale.

Key Responsibilities:

• Support the design, development, execution and evaluation of  innovative strategies to improve overall business efficiency, function and quality
• Build budgets and financial models, collaborating closely with the respective teams to facilitate this.
• Conduct or supervise field and desk research on various topics, ranging from policy, marketing to value chain analysis in order to inform decision making
• Summarize project insights in order to support CX leadership to make key strategic decisions. Communicate implications and suggest recommendations
• Identify and communicate areas for continual improvement within CX
• Recommend and initiate, execute and implement innovations or projects to make these improvements a reality
• Identify cost reduction strategies, ensuring implementation won’t be at the expense of other company goals, in particular customer experience
• Suggest development of game-changing customer journey innovations, ultimately leading to significant cost savings, and improved customer education and experience
• Work with Head of Customer Experience on special projects related to Customer Experience or across country level operations as required.
• Support with overall department or country strategy and communication, both internal and external

• Have an analytical mindset

Required Skills and Experience/ Qualifications :

• +2 years professional experience in finance, business strategy or related fields
• Tertiary qualification : Degree in Business Administration, Economics, or relevant field.
• Demonstrate passion for Fenix’s mission, values and customers.
• Excellent understanding of customer experience, accounting and finance concepts and tools.
• Advanced skills with Excel, Word and Powerpoint
• Organised and able to follow through and prioritize tasks
• Strong critical and analytical thinking skills
• Strong attention to detail
• Ability to synthesize complex information from different sources and to distinguish important information from details
• Strong ability to work with large amounts of data to develop strategies and make rigorous decisions
• Experience as a collaborative, hands on team player and eagerness to learn new tools and / or roll-up sleeves to get the job done.
• Willingness to spend time in rural areas, getting to know the Fenix customer
• Outstanding written and verbal communication skills (English).

Highly Desired Skills:

• An MSc or MA in Business Administration, Management, Economics or any relevant field
• Experience working in the field of renewable energy or financial services
• Experience working with last mile customers
• Experience with Tableau, SQL or other data analytics tools
• Strong level of curiosity, proactive thinking and problem solving mindset
• Proficiency in other languages highly desired. Languages of particular interest include French, Nyanja, Bemba, Tonga, Lozi, Kaonde.

To Apply

Please submit your resume and cover letter through the job posting at Fenix International

In your cover letter, please be sure to highlight the following:

1. Why you are interested in Fenix International, and
2. What excites you about this particular role.

Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.