Business Strategy Analyst – CX
Location: Lusaka, Zambia
Reporting to: Head of Customer Experience
Application Deadline: Rolling
Compensation: Competitive salary and benefits commensurate with relevant experience and qualifications
We are building a diverse and inclusive team and this opportunity is open to any qualified internal and external applicants. Women as well as candidates from Africa and those with experience working on the continent are particularly encouraged to apply for this role.
Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services. Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.11 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers. To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d’Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.
In early 2018, Fenix joined forces with ENGIE, one of the world’s largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to Ensuring strategic alignment of the Fenix Zambia Learning and Development Goals with business goals and make significant commercial investments to accelerate the path to our mission, via new markets and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality.
Fenix Zambia is seeking talented, motivated Business Strategy Analyst to join our rapidly growing team. This position is a key role within the Customer Experience Department in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy and mobile payment technology.
The successful candidate will work closely with one or more departmental heads/ directors to identify bottlenecks to scale our business and areas for company improvement.
It requires an individual who will drive key strategic initiatives focused on improving efficiency and quality across multiple company verticals, with support from global teams. Using data driven insights to make project recommendations to implement, as well as drive project rollout at scale.
Required Skills and Experience/ Qualifications :
Highly Desired Skills:
Please submit your resume and cover letter through the job posting at Fenix International
In your cover letter, please be sure to highlight the following:
Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.