Clinic Manager Contractual

Mary Begg Clinic is looking for an individual to fill the position of Clinic Manager to be based in Solwezi North Western Province.

PURPOSE OF ROLE

At MBCC, the clinic/hospital manager is responsible for the overall and day-to-day management of the clinic, its staff and its operations.  He/she is responsible for delivering:

• High standard of patient care;
• Effective financial management and business activities;
• Effective management of resources (staff, assets and equipment)
• Quality improvement
• Productivity management (improve economies of scale)

 KEY RESPONSIBILITIES

1. Assist in the defining and delivery of new and existing MBCC services and products.
2. Direct the functionality and operations of the emergency, inpatient, outpatient, theatre, maternity, diagnostic (laboratory and radiology) and allied health services (including pharmacy, dentistry, OH, physiotherapy, MCH etc.) by:
3. Evaluating the efficiency, productivity and effectiveness of each service;
4. Directing the training of clinical staff;
5. Setting, delivering and evaluating the standard of patient care to ensure quality services;
6. Approval of on-call rosters and staff to patient ratios;
7. Pre-approval of overtime
8. Ensuring that patients are billed accurately for services.

Develop and maintain MBCC standards of clinical practice for medicine, midwifery, nursing and allied health professionals in collaboration with the Quality Department.

Ensure that patient confidentiality is continually maintained. All staff must be aware of the MBCC policies and adhere to these standards.

Interact with other medical facilities, third party providers, and educational institutions in relation to clinic activity, patient referrals and staff development. Represent MBCC in a professional manner.

Oversee the routine maintenance and calibration of medical/diagnostic equipment so that all equipment is in good working condition.

Create and maintain an asset register and ensure this is up-to-date at all times

Oversee the process of petty cash management and ensure banking of cash is recorded and controlled and balances to receipts.

Oversee the processes involved with clinic stock to ensure it is properly inventoried, managed and stored in a secure location. Clinic orders are sent to the supply chain department in a timely manner and there is proper accountability of all stock ordered, received and used.

Direct the clinic’s protocol for emergency preparedness, planning and recovery in the case of a major disaster (i.e. contiguous disease outbreak, hostage situation, fire explosion etc.).

Report any clinic emergencies to the C.E.O and Medical Director immediately.

Report anything to the C.E.O. that may result in patient/client complaint. Ensure that the C.E.O. is well informed of daily progress of the medical facility.

Ensure all staff are well trained on the clinic’s protocol for emergency preparedness, planning and recovery in case of a major disaster.

Work closely with the Chief Medical Officer (CMO) to ensure that medical services efficiently functions to productive capacity.

Through observation, ensure all staff demonstrate good customer service and are respectful, courteous, confidential and caring towards patients, relatives and visitors.

Monitor and manage performance of the business in line with MBCC budget requirements and cost management.