IT Officer Full Time

The eSCMIS Project aims to increase the use of health services, decrease disease burden and increase quality of life through ensuring appropriate quantities and quality of health commodities are available at health facilities to meet patient demands. Continuing the rollout of and provision of technical support to the existing eLMIS will enable a seamless transition from the activities being done under predecessor projects.

Establishing public private partnerships to promote sustainability and eSCMIS transition to the government are key objectives in Zambia during this 5-year project plan. The eSCMIS Project will work closely with and in support of the Ministry of Health.

Position Description:

JSH-Z seeks a dynamic and highly experienced candidate for the position of IT Officer to be based in Lusaka, Zambia. S/he will work closely with GRZ counterparts in the central, provincial, district and facility levels to support and deploy the eLMIS facility edition. S/he will also support eSCMIS office IT operational requirements. The IT Officer will report to the IT Manager and help in achieving the project’s goals and objectives.

Roles and Responsibilities:

•   Perform systems administration functions at the eSCMIS office and maintain IT infrastructure and Internet connectivity throughout the organization.
•   Implement and maintain eLMIS in health facilities and other health institutions in collaboration with MoH ICT unit and provincial ICT teams and implementing partners.
•   Assist the IT Manager in supervision and coordination of IT activities as may be assigned.
•   Coordinate with government departments and implementing partners in building local capacity aroundeLMIS implementation and support.
•   Conduct training of eLMIS users and logistics systems managers.
•   Manage network infrastructure and ensure systems uptime at all designated sites.
•   Manage relationships with Internet Service Providers and ensure adherence to the Service LevelAgreements.
•   Assist update and disseminate infrastructure documentation, policies and procedures. Participate inenforcing data security, and support systems recovery at all eLMIS sites. Participate in development and dissemination of IT and eLMIS job-aids and support manuals.
•   Provide IT support to JSH-Z staff and consultants.

•   Carry-out preventative maintenance of all computers, network devices and power back-up systems.
•   Manage, monitor and troubleshoot the CCTV and related physical security systems.
•   Manage, monitor and troubleshoot the power backup system (inverter charger and batteries, solarpower equipment) and ensure all IT equipment is receiving clean power at all times.
•   Manage and monitor electricity generator and advice on maintenance schedules and assist in sourcingand supervision of repair contractors.
•   Ensure the smooth functioning of the telephone system in the organization.
•   Assist the IT Manager in managing Service Level Agreements for relevant IT equipment includingprinters and photocopiers.
•   Manage server backups and perform restores during disasters according to the disaster recovery plan.
•   Provide technical support for installation and maintenance of appropriate supply chain and eHealthsystems with the project partners.
•   Participate in development and conducting of training and instructional materials and resources forsystem users and assist users in adopting effective use of data and IT systems.
•   Participate in eLMIS deployment and support activities at all levels of the supply chain
•   Assist in coordinating maintenance and repairs for computers at the supported health facilities.
•   Assist reporting, review and resolution of software bugs and collection of requirements for systemenhancements.
•   Implement and adhere to JSH-Z’s personnel and fraud management policies.
•   Perform other duties may be assigned by the IT Manager and other senior staff.Qualifications:

•   Diploma in the field of Information Systems, Pharmacy, Biomedical Sciences or other Social Sciences;
•   At least three (3) years of experience in implementing Logistics Management Information Systems suchas eLMIS, Supply Chain Manager, PipeLine, etc.);
•   Mastery of eLMIS and logistics management information systems is highly required
•   Skilled in maintenance and repair of computers and network equipment
•   Skills in database management & experience in computer user support
•   Must be able to communicate well in spoken and written English
•   Experience in conducting training and user orientation on health information systems
•   Highly skilled in Windows XP/2003/7/8/10 and Linux Operating Systems and key office desktop applications
•   Good communication and team skills

Supervision and Reporting:

The IT Officer will work under the guidance and supervision of the IT Manager.

Mode of Application:

Send an application via email ONLY to [email protected] In the subject line please indicate the position you are applying for; only those applications that reference the position in the subject line will be reviewed. Your application should consist of a cover letter and CV with three references and full addresses and contact information.

Closing Date: 31 January, 2020

Please note that you do not need to apply if you don’t meet the minimum requirements. Only candidates meeting the minimum requirements will be contacted. If you have not heard from us within 3 weeks after the closing date, kindly assume that your application was not successful.

John Snow Health Zambia, Limited is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, sexual orientation, sexual preference, genetic information, political affiliation, or military status (special disabled veterans or veteran status) in any employment decisions.