Fenix Zambia is seeking talented, motivated National Service Center Manager to join our rapidly growing team. This position is a key role within the Customer Experience Department in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy and mobile payment technology.
The successful candidate will work closely with the Regional Service Center Teamleaders for the delivery and provision of an exceptional last mile customer experience that actively promotes customer retention.
The National Service Center Manager is responsible for all Service Centre performance indicators and maintaining an exceptional standard within the network as this grows to scale. They will be responsible for the management and development of their team including performance management, skills training, providing feedback for continuous improvement, professional development, hiring, transfers, culture and team motivation. They will also contribute to the overall Customer Experience strategic plan and forming part of the CX leadership team.
It requires an individual who will drive key strategic initiatives focused on improving efficiency and quality across multiple company verticals, with support from global teams. Using data driven insights to make project recommendations to implement, as well as drive project rollout at scale.
Required Skills And Experience/ Qualifications
Highly Desired Skills
Please submit your resume and cover letter through the job posting at www.fenixintl.com/careers/.
In your cover letter, please be sure to highlight the following:
Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment. We recognize the value of diversity in our workforce and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.