Job Description: Project Manager – Customer Credit
Location: Lusaka, Zambia
Application Deadline: Rolling
Team: Customer Credit
Compensation: Competitive salary & benefits commensurate with education and experience
We are building a diverse and inclusive team and this opportunity is open to any qualified internal and external applicants. Women as well as candidates from Africa and those with experience working on the continent are particularly encouraged to apply for this role.
Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services. Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.11 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers. To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d’Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.
In early 2018, Fenix joined forces with ENGIE, one of the world’s largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to Ensuring strategic alignment of the Fenix Zambia Learning and Development Goals with business goals and make significant commercial investments to accelerate the path to our mission, via new markets and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality.
As a Project Manager within the Customer Credit team, you will be a part of revolutionizing credit and financial inclusion for the base of the pyramid. The role will report to the Customer Credit Manager and will work cross-functionally with the rest of our commercial team, customer experience, product development, operations, marketing, and technical teams on the ground to help design, execute, assess and refine innovative consumer finance projects at Fenix.
This position offers an incredible opportunity to make a direct impact on the lives of a largely unbanked customer base with limited access to traditional finance. The right candidate will be a fierce team player and committed coach, with a passion for implementing new approaches and seeing them through from idea, to testing, to scale. As a Customer Credit Project Manager, you will be based in Lusaka, Zambia with travel to the field. You will lead the scoping, design, testing and implementation of projects and interventions that can directly influence customers’ repayment behavior, their positive experience with Fenix, and their ongoing loyalty to the brand—all crucial to the success of the business and in increasing access to financing for bottom of the pyramid consumers.
Required Skills & Experience
Desired Skills & Experience
Please submit your resume and cover letter through the job posting at Fenix International
In your cover letter, please be sure to highlight the following:
Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.